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General Terms and Conditions of Sale

General Terms and Conditions of Sale

1. Company identity

DOG VALLEY, a Simplified Joint Stock Company (SAS) with share capital of €150,000, registered with the Nanterre Trade and Companies Register under number 944 905 389, with its registered office at 38 Avenue Jacqueminot, 92190 Meudon.

2. Scope

These General Terms and Conditions of Sale (GTCS) apply to all dog boarding and daycare services provided by DOG VALLEY, booked via our website, by phone, or on site.

3. Admission conditions

The client certifies that they are the owner of the animal entrusted. Only dogs that are identified (microchip or tattoo), properly vaccinated (mandatory vaccines: CHPPiL and kennel cough) and in good health are admitted.

The vaccination record must be provided before the dog’s arrival at the Resort.

No aggressive, contagious, or sick animal will be admitted. Dogs that are reactive towards humans or other dogs are not accepted, as our Resort operates mainly with supervised off-leash social areas.

Female dogs in heat are not accepted for safety and collective well-being reasons. Category 1 and 2 dogs, defined under French law as attack or guard dogs, are not admitted to the facility.

4. Booking and deposit

Any booking is confirmed only after payment of a deposit equal to 100% of the total amount of the service. The deposit is refundable in the event of cancellation at least 48 hours before the start of the stay.

5. Cancellation

The client may cancel their booking free of charge up to 48 hours before the scheduled start date of the stay. After this period, the deposit is retained as a penalty (100%).

6. Veterinary care and emergencies

In the event of injury or illness occurring during the stay, the staff will first attempt to contact the owner to agree on the actions to be taken; however, if the owner cannot be reached, DOG VALLEY staff is authorized to consult a veterinarian and initiate any necessary treatment without waiting for the owner’s approval. Any related costs are borne exclusively by the client, upon presentation of supporting documents.

7. Early departure conditions

If the client collects their animal before the scheduled end of the stay, they may be refunded on a pro-rata basis for the unused days, except in cases where the early departure is due to exclusion for failure to comply with the admission conditions.

8. Prices and payment

The applicable prices are those in force at the time of booking. They are displayed including all taxes. The balance is payable at the time of booking or, at the latest, upon the animal’s arrival, unless otherwise agreed (monthly subscriptions, etc.). Accepted methods of payment are: bank card, cash, and bank transfer.

9. Liability

DOG VALLEY undertakes to ensure the safety and well-being of the dogs entrusted to it, but cannot be held liable for injuries or death due to undeclared illnesses, behavioral disorders, or force majeure events.

10. Governing law and jurisdiction

These GTCS are governed by French law. In the event of a dispute, the competent court will be that of the place of DOG VALLEY’s registered office.

11. Acceptance

Booking a stay at DOG VALLEY constitutes full and unconditional acceptance of these General Terms and Conditions of Sale.

Privacy Policy – Dog Valley

1. Data controller

DOG VALLEY, SAS with share capital of €150,000, registered with the Nanterre Trade and Companies Register under no. 944 905 389, with its registered office at 38 Avenue Jacqueminot, 92190 Meudon – Tel. +33 7 68 91 96 45 / Email junior@dogvalley.fr.

2. Data collected

We collect only the data necessary for:

  • Managing bookings and invoicing (first name, last name, address, email, phone number)
  • Ensuring your dog’s well-being (name, age, identification, vaccinations, medical history)
  • Ensuring service continuity and safety (emergency contact person)
  • We also collect technical data via cookies (browsing, preferences, statistics).

3. Purposes of processing

Your data is used to:

  • Manage bookings and contracts
  • Ensure proper care of your animal
  • Communicate with you (emails, SMS, calls)
  • Comply with our legal obligations
  • Improve our services and your experience on the website

4. Legal bases

  • Performance of the contract (booking, service, invoicing)
  • Legal obligations (health and safety, accounting)
  • Consent for cookie management

5. Retention period

  • Booking and invoicing data: 5 years (tax and accounting compliance)
  • Technical and cookie data: limited to the validity period of your consent

6. Recipients

Your data may be accessed by:

  • Dog Valley internal teams
  • Our technical service providers (hosting, CRM)
  • Veterinarians in case of emergency

We do not trade or monetize your data.

7. Security

We implement appropriate measures (HTTPS, secure passwords, restricted access, backups) to protect your data.

8. Cookies

We use cookies for:

  • Technical purposes (site operation)
  • Analytics and statistics
  • Advertising (with your consent)

You can manage or refuse them via your browser settings or our cookie banner.

9. Your rights

You have the following rights:

  • Access, rectification, deletion, restriction, objection, portability
  • Withdrawal of consent
  • The right to define instructions regarding the fate of your data after your death

To exercise your rights, contact us at junior@dogvalley.fr, or send a letter with proof of identity to our registered office address. We will respond within one month (or three months for complex requests).

If you are not satisfied, you may lodge a complaint with the CNIL (3 place de Fontenoy – TSA 80715 – 75334 Paris CEDEX 07).

 10. Changes to this policy

We reserve the right to amend this policy. Any update will be published together with the date of revision.

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